Overview
Tibiaan Landlord is a mobile app built by Tibiaan for landlords whose properties are managed under a Tibiaan property management agreement. It gives you a direct, mobile view of your properties: unit occupancy, tenant activity, rent collections, expenses, and landlord payment statements — the same data your property manager already holds on your behalf.
This policy covers only this app. It doesn't cover Tibiaan's other portals (tenant, supplier, or staff systems) or any third-party site you reach by tapping a link inside the app.
Data we collect
We collect the minimum needed to show you your own property data and keep your account secure:
| Data | What it is | Why we collect it |
|---|---|---|
| Login credentials | Your landlord ID and password | To authenticate you and show only your own properties. |
| Property & financial records | Units, leases, rent receipts, expenses, payment statements tied to your landlord ID | The core purpose of the app — this is data your property manager already holds; the app just gives you a way to view it. |
| Device & session data | Device type, app version, a session token | To keep you signed in securely and diagnose issues if something breaks. |
| Biometric authentication | A yes/no signal from your phone's fingerprint or face unlock | Optional convenience login. See Biometric login — the biometric data itself never leaves your device. |
Biometric login
If you turn on fingerprint or face unlock, authentication happens entirely through your phone's own operating system (Android BiometricPrompt / iOS Face ID). Tibiaan never receives your fingerprint or facial data — the app only receives a confirmation that your device recognized you, then uses your existing session to log you in.
Notifications
The app can show you local notifications — for example, a reminder about a new payment statement — generated and scheduled directly on your device. These aren't sent through a third-party push service; nothing about your notification history is collected by us. You can turn notifications off at any time in your phone's system settings.
How we use your data
- To show you the properties, leases, and financial statements associated with your landlord account.
- To keep your account secure and confirm it's really you signing in.
- To respond if you contact support with a question or an issue.
- To fix bugs and improve the app, using only technical data like device type and app version — never your financial records.
Storage & security
Your data is stored on servers operated by or for Tibiaan and transmitted over encrypted (HTTPS) connections. On your device, your session is kept in secure, OS-level encrypted storage — not in plain text — and is cleared when you log out.
Retention & deletion
We keep your account and property data for as long as your landlord relationship with Tibiaan is active, and afterwards only as long as needed to meet our legal, financial, and record-keeping obligations. To request deletion of your account data, contact us using the details below — we'll respond within a reasonable time, subject to any records we're legally required to retain.
Your rights
You can ask us to:
- Confirm what personal data we hold about you.
- Correct information that's inaccurate or out of date.
- Delete your account data, subject to the retention note above.
Reach out using the contact details at the bottom of this page for any of these requests.
Children's privacy
Tibiaan Landlord is a business tool for property owners and is not directed at children. We do not knowingly collect data from anyone under 18.
Changes to this policy
If we make a material change to how we handle your data, we'll update the effective date at the top of this page and, where appropriate, notify you in the app.
Contact us
Questions about this policy or your data? Reach out:
- Company
- Tibiaan
- itdept@tibiaan.com
- App
- Tibiaan Landlord